Shipping policy

Delivery Flat Rates

Free Delivery:

Free Delivery is on full-priced items only.

International

Flatpack

Some items may be despatched straight from our Suppliers and may require some assembly.   If you would like to know whether an item will require assembly please contact us at sales@paulas.co.nz.   

Delivery Times: 

Once your order is placed your approximate order dispatch date* can be checked online (within 72 hours of your order being placed). If your item is not in stock then the approximate dispatch date should show on this order confirmation, but if not please check online regularly as shipping dates can change and are unfortunately out of our control. If you are not happy with your dispatch date, please notify us immediately.

Please note that it can take up to 2-10 working days to organize for goods to be ready for delivery (even when they are in stock), as we need to get your product from our various warehouses around the country. Once dispatched, goods can also take up to 1-2 weeks for North Island and 2-4 weeks for South Island to arrive to you. We do everything in our control though to ensure your goods get to you as quickly and safely as possible!  

Shipping Delays/Availability

Shipping Delays & stock availability may differ from the website.  We apologise for this but we will keep you updated as much as possible.

Delivery Method

Local online orders within Wellington and Paraparaumu are delivered by our own Paulas delivery team and include placement inside your home. “Not all items include unboxing/assembly – see "Flatpack” above.

Orders to other areas are delivered via courier or furniture freight companies and include tracking. These deliveries are made to your door. If you require delivery inside your home, please contact us at sales@paulas.co.nz to discuss available options.

Please note that we deliver to residential or business addresses only. For security reasons, PO Boxes and Private Bags cannot be accepted.

Signing for Delivery

When signing for your delivery from the freight company - check it over and note any damages/issues. There are no rights of return/complaint about any damages/issues not noted and signed for at the time of delivery.  Paulas must be notified of damage within 24-48 hours. 

If the item is flat-packed, please check the individual pieces to make sure there is no obvious damage.   If you cannot do this we recommend you pay for your goods via credit card so you have product protection insurance.