Frequently Asked Questions

If you can't find the answer to your questions below, feel free to contact us

Contact Paulas

FAQs

Below are some of the common questions people ask us...

General FAQ

Where are you located?

Paulas is at Paraparaumu. We also have two Bedsrus stores in Porirua and Lower Hutt.

Click to view our Locations pages

Can you Price Match?

Yes. Being locally owned and operated we want your business! We’ll beat anyone else on price for the same product, so please shop with confidence that you are getting the best deal from us.

Once your item has been ordered/dispatched, Price Beat is not applicable.

If my items is "Pre Order" can I pay a deposit now?

Yes you can pay a 20% deposit to secure your favourite item. Contact sales@paulas.co.nz and we can help you with this.

Delivery

Do you deliver?

Yes we deliver nationwide. Rural/Remote areas may incur an extra charge. You can contact us at sales@paulas.co.nz if you would like to check your address.

How do I check on delivery costs?

We have a Flat rate delivery charge for North Island and South Island. You can view our Shipping Policy here: https://paulas.co.nz/policies/shipping-policy

How long will it take to get my order?

It depends on what you’ve ordered, as some items will need to be ordered from our Supplier. We will let you know when you place your order.

Do you offer Click and Collect?

Yes. You can pickup from Paulas Kapiti for free - or Pickup from our Bedsrus Porirua store is $20.

Payments

What payment methods do you accept?

We accept

* Cash
* Bank Deposit
* Poli Internet Banking
* Eftpos
* Visa
* Mastercard
* AfterPay
* Applepay
* Google Pay
* GEM & Q Card
Sorry we do not accept Amex.

Do you offer interest free terms?

Yes we offer a range of finance options - Q Card, Gem Visa, AfterPay.

Ask any of our friendly staff when you are next instore or online.

What is your refund policy?

Our Refund, Faulty or Damaged Goods and Returns Policy - can be found here.

Our Stores

Where are your stores and what are their opening hours?

We have two stores:

Paulas Home & Living - 25 Epiha St, Paraparaumu

Bedsrus in Lower Hutt - Harvey Norman Building

Bedsrus in Porirua - 2-10 Semple Street, Porirua

You will find our hours in the Contact Us page

How can you help us to decorate our home?

We have our very own Design Service, because a little professional advice can make a big difference, which is why we’ve created Paula’s Design Service.

We bring you this service with a select group of independent designers who will spend up to an hour or two helping you bring your vision alive.

And best of all, when you next purchase from Paulas Home & Living (over specified amounts) – we’ll refund the total cost of your consultation.

Simply choose: the Bronze, Silver or Gold service, and your favourite designer

Design Service