FAQs

Below are some of the common questions people ask us...

Delivery

Do you deliver?

Yes we can deliver to just about anywhere

How do I check on delivery costs?

Shipping is calculated at Checkout. 

The icon depicted on each product page represents the cost of delivery. By clicking on the icon you are taken to the ‘delivery charges’ table (see below). ‘Small’, ‘Standard’, or ‘Large’ refers to the size and weight of the item and determines how much the delivery costs.

If you are purchasing multiple items you will only be charged one delivery fee.

Price Guide 

Instore Pickup*:      FREE
Small Item:            $10
Medium Item:        $20
Large Item:            $40
Oversize Item:       $80

International:         Please Contact us for a quote.

*
Collect your Paulas purchase and SAVE on the delivery charge.
Collections: Monday to Friday between 9:30am-4:00pm and Saturday
9:00am-10:00am .

Please advise us by email sales@paulas.co.nz or by telephone on 04 298 5990 which day and time you are collecting, so that your order is ready when you arrive. Thank you.

Note:
If your delivery address is in a rural or remote area, additional
charges may be required. If this is the case we will contact you. If you
would like to confirm the rural delivery price of your items prior to
purchasing, please send an email to sales@paulas.co.nz.

How long will it take to get my order?

It depends on what you’ve ordered, as some items will need to be ordered from our Supplier.  We will let you know when you place your order.

Payments

What payment methods do you accept?

We accept 

* Cash
* Bank Deposit
* Poli Internet Banking
* Eftpos
* Visa
* Mastercard
* AfterPay
* Applepay
* Google Pay  
* Humm
* Zip
Sorry we do not accept Amex.

Do you offer interest free terms?

Yes we offer a range of finance options - Q Card, Gem Visa, AfterPay, PartPay.  

Ask any of our friendly staff when you are next instore or online.

What is your refund policy?

Our Refund, Faulty or Damaged Goods and Returns Policy - can be found here.

Our Stores

Where are your stores and what are their opening hours?

We have two stores:

Paulas Home & Living - 25 Epiha St, Paraparaumu Bedsrus in Lower Hutt  - Harvey Norman BuildingBedsrus in Porirua -  2-10 Semple Street, Porirua

You will find our hours in the Contact Us page

How can you help us to decorate our home?

We have our very own Design Service, because a little professional advice can make a big difference, which is why we’ve created Paula’s Design Service.

We bring you this service with a select group of independent designers who will spend up to an hour or two helping you bring your vision alive.

And best of all, when you next purchase from Paulas Home & Living (over specified amounts) – we’ll refund the total cost of your consultation. 

Simply choose: the Bronze, Silver or Gold service, and your favourite designer

Design Service

Didn’t find what you were looking for? Contact us