Electra Awards - Testimonials

What our voters said about us in the Electra Awards:

2018:

  • Top business of caring staff, neat selection of quality stock - interesting too & coast support
  • Always friendly, very knowledgeable, very helpful and I 'm a very satisfied customer would shop here gladly!
  • Everyone very willing and helpful as we are particular in what we want
  • Fantastic service thanks team
  • Great new rebranding!! love it
  • Best furniture shop and service in the wellington region. Always go the extra mile
  • Love this store
  • This business always presents itself beautifully, and the staff are very pleasant and extremely helpful
  • Paula’s were extremely welcoming and truly go that extra mile to see that I was happy with my purchases. They also reward their customers with little extras. Highly recommend this store.
  • Amazing - Love your store
  • They are great, so helpful, they go extra mile 110per cent, best furniture shop on Kapiti coast
  • Beautiful products and fantastic friendly staff.
  • Overall my experience has been very friendly and welcoming.
  • Love shopping in their beautiful well laid out shop with a huge range
  • Friendly and knowledgeable staff who were very accommodating and not pushy.
  • Order furniture by phone and sent on a truck to Cambridge, outstanding service all the way
  • Wonderful helpful staff but not pushy
  • Have had great service from all at Paula’s and brought most furnishings for our home from them - Love them :)
  • Great store plenty of great things to buy. Problem is money could spend thousands in this store?
  • I purchased an email easy chair last year - the staff provided a lot of info to help me make my mind up
  • My favourite shop! Great displays, outstanding service. A great experience
  • Took me hours to choose my bedroom suite and the staff were ever patient.
  • I went into Paula’s to buy a chair before I had a hip replacement and the lady that helped me went out of her way to make sure I had the correct chair for me. It was delivered
  • when they said it would be and they set it all up for me. So I couldn’t be more satisfied.
  • Very friendly and helpful
  • Always welcomed like a member of family, no pressure just happy to see you
  • Love going to Paula's, always welcomed with a smile and the shop always looks amazing. They change the decor almost weekly so it looks fresh and interesting every time I visit. The stock is of excellent quality and great range.
  • Love this store and the staff. The selection of furniture and accessories is extensive and of good quality. These shop always looks amazing and is changed around all the time
  • so never gets boring.   The staff always are welcoming and so helpful.
  • Paula's is a 'Destination'
  • A truly inspiring store, filled with ideas and wonderful staff who help you on the journey of planning, co-ordinating and putting the vision together.
  • Because it is the high end of fashion and always has something for everyone, and she always changes it.
  • I just love Paula’s great service, prices and staff
  • Fantastic shop
  • It's an amazing shop - staff are so helpful and knowledgeable
  • Fabulous event in school holidays with Zappo the magician. Thank You!
  • Friendly helpful staff with excellent product knowledge
  • I would recommend this business to my friends. I am very happy with the outstanding of the service
  • Lovely store, wonderful quality products and very helpful staff.
  • Paula's went the extra mile to meet my needs, they really impressed me with the friendly service, listening to my needs and delivering quality product that I was looking for and got to me in a timely manner.
  • So friendly and professional from the moment I walked into the shop.
  • I've had such a lovely time shopping there, it's become our go-to for great furniture and is so much more pleasurable than a trip into Wellington, where you're just another customer.
  • Paula’s is just great to deal with and go out of their way to help.
  • A great store. Great product and presentation. Staff who are friendly and helpful.
  • Have happy staff willing to answer any queries
  • Staff are always helpful & lovely. The store is set out beautifully. Love all the accessories they display to.
  • Very friendly
  • I dealt with Gavin , he is a special individual
  • Always great service
  • Great Service always happy to help and give you a special price
  • Staff are knowledgeable and helpful without being too "pushy".
  • The staff there have always been really helpful and friendly and make you feel like you are family. When we moved here and bought lots of furniture from them the service we received was excellent which is why we keep going back
  • Totally enthusiastic about what they do and the service they provide
  • Great stock
  • Great service
  • Great staff
  • Staff always pleasant and helpful. Love how Paula keeps us informed with emails, FB and events in store - Love the new signage
  • It is a pleasure to visit this store. Very friendly, professional staff and pricing is reasonable
  • Great variety of furniture and home décor!
  • The customer service we received recently was exceptional, a pleasure to do business with them.
  • Follow up phone call after purchase checking my happiness on item bought & delivery, showed they cared.
  • Fantastic place with excellent customer service
  • Shopping at Paula's is good for the soul!
  • Fabulous service online shopping. Great household items which are a bit different. Love my special cushions I bought here
  • Their staff are very pleasant and knowledgeable in all aspects
  • Friendly and helpful
  • Very proactive in her business & customer service
  • Friendly informative no pressure service, very good
  • Absolutely wonderful
  • I always feel comfortable in Paula's, even if I've just called in to browse.
  • Fantastic to do business with a great retail experience. Thank you to The team at Paula’s
  • The staff are friendly and helpful.
  • Awesome
  • Beautiful furniture and people!
  • Went out of their way to get us the product we wanted
  • Super friendly, great to deal with
  • Paula's is not just a shop. It is a place where the locals hang out simply because of the friendly staff. You are always welcome to just pop in. Great bunch
  • Very helpful with a returned & faulty product
  • Started with a website inquiry about barstools, when I got talking to the team was so impressed we made the trip to Paraparaumu - totally blown away with the Store display & Staff
  • They were helpful and willing to offer advice 0n products which I found interesting and helpful
  • Really pleasant staff, knowledgeable about their products, and keen to meet customer needs.
  • They go out of their way to help you choose your purchases and they keep you informed if you choose something that has to be delivered to them.
  • Great Service. Great Products.
  • Love Paula’s have had some wonderful nights - great products
  • Well informed, welcoming staff. Nothing too hard to do.
  • Excellent, friendly & knowledgeable team with them are selling. They show interest in what you need and will work out a solution and follow you up to see how it's going, very good service.
  • Please do more discount thanx,
  • Very friendly and helpful
  • Nice store , pleasant experience
  • Great range of products, friendly staff, speedy service & advice
  • Nice range of product at a good price point
  • Great online shopping at Paula’s fantastic shipping packaging good to deal with great selection of home furnishings
  • Thanks Nice Shop!
  • Extremely helpful, and service was great
  • Had an awesome experience when purchasing bedside cabinets, staff could not have been more helpful
  • Friendly and know their products well
  • Walked past the store on Saturday just on closing time, looked in windows, one of your male staff came out of his car - chatted to us, was very polite and said they'd be open in the morning. Appreciated his communication & just not ignoring us :)
  • The whole team at Paraparaumu are just the best forget the rest go with Paula’s
  • Extremely Helpful - Many Thanks
  • Very helpful and knowledgeable staff
  • Friendly staff spend as much time as needed to select items
  • Paula's is always a great store to enter and to do businesses with.
  • Love the new store. Service great as always
  • always helpful and good advice
  • Always great service and attention
  • I love the furniture there "different"
  • A great variety of stock
  • Great collection of Danske’s products
  • They are fab all-round!
  • Paula's staff provide top service, they are friendly and helpful.
  • Extremely helpful staff who go the extra distance.
  • Highly recommend to others who have purchased too.
  • All good
  • Smiling and friendly and helpful too!
  • Staff are friendly and relaxed, they are always ready to help with your inquiry but do not make you feel obliged to purchase. The shop is always well presented and offers a great variety of goods.
  • Very helpful staff
  • Have always had excellent service at Paula's every-time I have been into the store.
  • Even if I don't buy I am always treated like I'm special. Thanks Paula’s
  • Staff are so helpful and attentive. I felt important when I entered the store
  • Great shop, great team!
  • A beautifully presented store, with so much choice. The staff are extremely helpful and friendly :)
  • Beautifully presented store, Lovely Staff - Carolyn
  • Love the layout of their store
  • The store is always gorgeous and inspiring. Staff over the years never changed i.e. always friendly and helpful but not pushy
  • Staff know their product
  • When we bought our stress less chairs we had good follow-ups after receiving good service in the first place. So recommend Paula's.
  • Wonderful service and help
  • Love there furniture
  • Wonderful friendly helpful staff.
  • Will be returning to the store
  • Wonderful store and lovely staff
  • Friendly stuff member and very helpful
  • The service is always excellent, the staff friendly and helpful and go out of their way to please.
  • My favourite shop
  • Staff member Craig went the extra mile by answering all my questions & following up with info via email.
  • Best selection of furniture and beds in NZ
  • Overall experience with staff has been great
  • Great Service
  • Love Paula’s. Always exciting & creative promos.
  • Nalene is truly amazing, she looks after me, my family, friends, and my clients when they go into buy some furniture, she asks lots of questions and finds out what we need and want, lets us know when to expect our orders and follows up right thru the process from start to finish I wouldn't go anywhere else.
  • Great service, this is hard to find in today’s market.
  • Their knowledge on their product is very good.
  • Will shop again at Paula’s
  • A lovely experience overall, friendly, helpful staff and nicely laid out store.
  • All the staff we dealt with always endeavoured to make sure we were happy with the product.
  • I found the staff friendly and helpful and the specials very reasonably priced.
  • Very helpful
  • Outstanding service, very friendly and knowledgeable
  • Always a pleasant experience
  • Overall fantastic
  • They have always gone out of their way to find out information and pass on knowledge when required. They are always professional and polite. I really enjoy shopping and browsing through there store in Paraparaumu
  • We have bought beds for our family members and have had excellent advice, resulting in great satisfaction with the high quality and swift delivery.
  • The store looks amazing and the staff are very helpful
  • Whether in store or via email they always provide an awesome experience.
  • I was offered coffee!! I was given a discount without it being sale time :)
  • From the moment I arrived in the store I was made to feel most welcome. What a lovely helpful staff.
  • Always friendly helpful
  • Awesome service
  • Easy, professional and friendly
  • Attended their recent name change promotion. It was a fun and generous evening
  • Fantastic service!
  • Excellent range, excellent service and excellent value.
  • We really appreciated the time the staff at Paula's gave to answer all our questions and their patience with our indecisiveness. This enabled us to make a purchase that we are very happy with.
  • It’s a fun place to visit. The staff know their stuff!!
  • Well what can one say except is a fab place to shop
  • Great store Great Staff Great Variety
  • We love shopping at Paula's. We have bought some stunning things. The shop is beautiful and the staff are very welcoming and helpful. Like friends now. We tell everyone about Paula's and we love the new name for the store.
  • The staff at Paula's know their products. Honest, not pushy and enjoy their job
  • Very Satisfied
  • We were absolutely delighted that Paula’s price matched on our recent purchase and threw in extras.
  • Brilliant experience.
  • Competent and classy
  • I’ve shop at Paula’s store in Paraparaumu and customers service there is over and  above, they go out of their way to help you n make you feel gd. They always welcome you n great team ????
  • Paula and her staff are amazing and go out of their way to help you.
  • Great service and delivery
  • The ladies are so lovely and patient with our children
  • I've been to Paula's several times - their staff are excellent, and I love their range of products. Will definitely go back.
  • Great service and a great selection of goods
  • No matter how large or small the item I look for is, the staff always go out of their way to get me the item, and with a smile on their face. Great work
  • Paula’s always offers a great selection of different styles so much that it almost makes it difficult to choose
  • Very approachable & go the extra mile
  • Yes great atmosphere ,always a pleasure to party there
  • Had a few laughs at last purchase
  • My first time visiting Paula's - was made so welcome, will not be my last
  • The store has a fantastic range of furniture and accessories, and the staff make every effort to satisfy your needs in terms of supply or source in. It’s my first choice store for this type of merchandise, and I love everything I have bought from them.
  • Very approachable & go the extra mile
  • Great place
  • Great service, friendly staff, pleasure to deal with.
  • Love Walking around and getting the best ideas
  • Great Staff
  • It was lovely to come along
  • Store is always interesting and well presented with helpful staff and great service.
  • Very helpful and ordered in what I liked to see if it was suitable
  • Helpful, friendly staff
  • They have the range of furniture we like.
  • Great place to do business. No probs with anything/
  • They follow up when they say they will and are very knowledgeable about their products
  • I have found Craig, in the bed area, extremely helpful and not pushy.
  • Love visiting this shop whenever I'm in the Kapiti coast
  • Fantastic store!!
  • Lovely furniture - genuine service
  • Always a great experience & staff - the re-brand looks amazing!
  • Friendly staff, lots of options and offers at its best.
  • Lovely Unique things to buy - excellent staff to deal with
  • I love this shop! Awesome things, great staff, fantastic shop, definite winner no matter what
  • Very inviting Store
  • Each time I have been to the store the staff have been friendly & helpful 
  • We recently purchased some lounge furniture and due to our age and the possibility of downsizing in the next few years the staff went out of their way to show a variety of chairs & couches to enable us to make a choice that would best suit our needs. Right throughout the process of purchase Paula's kept us informed - 1. Deposit received and order placed; 2. Timeline for furniture arriving; 3. Once received (early than expected) arranged for either pick up or delivery.
  • Staff are always welcoming and friendly and always working to see you get the best selection.
  • Excellent service and attention to detail
  • Love visiting here
  • The staff are very helpful and friendly. Great product range.
  • Every time I enter the store it's a feel good experience
  • Always Helpful
  • I love the way they dress their shop good to get ideas for colours and furnishings
  • Love the wall hangings, outdoor furniture and modern house furniture. Staff are really helpful and approachable
  • Always friendly, professional & helpful
  • Excellent help - purchasing our new bed for our daughter
  • Great Store
  • This has always been an amazing store to visit!
  • I think the answers have said it all
  • Had exactly what we were looking for at a great price
  • I have always been able to find what I am looking for with the great help that is given.
  • Always outstanding service and any problems they fix
  • excellent
  • Very helpful accommodating service
  • The shop is so welcoming. Always such lovely things to look at. The room settings are great. A lovely shop to visit
  • The staff are friendly and knowledgeable and the service is great
  • best customer service ever
  • They followed up on enquiries quickly and kept me informed of what was happening with my ordered furniture.
  • Great store! Great staff! Great ideas!

2017:

  • Super friendly staff, awesome shop and amazing experience overall
  • The service from the moment u go in the door 2 the home delivery is 1st class
  • We have only recently “found” Paula’s. We don’t shop anywhere else now unless we have to (haven’t got what we want)
  • The staff go out of their way to give advice and put things right. Very impressed with the service and welcoming smiles. Nothing seems too much trouble. Certainly makes you want to keep coming back
  • Paula and her team are outstanding and knowledgeable about their products. Tr uly exceptional retail store on the coast!
  • Wonderful store, amazing staff. Always ?nd what we want 
  • Fabulous staff fabulous service great coffee
  • Best showroom ever. Amazing display and very homely :)
  • Dangerous coming into this shop. Hard to resist
  • Love this business
  • Excellent Service. This shop is always a pleasure to browse
    through beautifully presented
  • Friendly staff, the store has the “wow” factor as soon as you walk in the door
  • Would love to live here!! (in the store)
  • Paula’s Furniture always has the most dynamic options available. Innovative and creative and very generous with offers to her customers. Love Paula’s Furniture. An exciting business. I would never buy furniture without checking this store out ?rst
  • Outstandingly helpful service. Thank you!
  • Love this furniture store. Lovely quality =)
  • Been coming back for years and love the fact the staff are always helpful and its a lovely place to shop
  • Best customer service I have ever experienced!!!!
  • Always a great shopping experience with a rare follow up call making Paula’s very con? dent about their products and service 
  • Such a lovely shop to visit and they don’t seem to mind if you are only looking great ideas to look at
  • Paula rocks
  • Had a fantastic experience when shopping at Paula’s as the staff were friendly and very helpful
  • I live nearly two hours away from this business and their service is the tops and the presentation of the store is very impressive
  • They are friendly and informed and have the widest range of furniture and accessories attractively displayed that I have seen in Wellington
  • They go beyond the call of duty to satisfy their customers and make you feel special and important. Wonderful range of stock with tremendous presentation. Thank you
  • Best shopping experience ever
  • Always a pleasure to shop at Paula’s. Staff are friendly, helpful, professional and honest. There store is bright and cheery. They do free delivery to rest homes always a bonus!!
  • Staff always very friendly and helpful but what’s impressed us the most is the after sale service - on more than one occasion

2016:

  • Awesome business, so well laid out and staff are amazing.  An amazing choice of things to buy.
  • Friendly, knowledgeable staff. So many things to choose from.  Love it

  • Great service and awesome variety....funky too.

  • I love that Paula's there. Is always a warm welcome from the staff and I love the furniture. I often shop at Paula's and would highly recommend it to everyone.

  • Always really helpful staff they go the second mile every time I have shopped there. It is always my first port of call when I need to buy some furniture.
  • Great customer service and friendly helpful staff.
  • I love shopping at Paula's and have quite a few lovely items in my home that I have purchased at this fabulous store. 
  • I just love the range and quality of the products Paula’s stock. It's so refreshing to be able to buy stylish, quality and individual pieces locally.
  • Enjoyed every visit to find a bed, and the service to reassure us we'll be looked after if we weren't happy was great! Be back for our next purchase!
  • What a fantastic decorated store - it's even a wonderful experience to just walk through and see the great displays - and very friendly staff that are not in your face - love this store.
  • My experience with shopping at Paula's was excellent. I was greeted by a polite and friendly salesperson, Craig. The shop is so stylish, well laid out and very inviting and comfortable.   Craig's knowledge is excellent. I felt that he was there if I needed his help without being pushy.   It was very easy to shop there. I made my order and was contacted by phone and email to advise me of delivery of my goods the next day.  I would definitely shop there again!
  • Every time I go into Paula's furniture I love the variety in the shop that they have. Always beautifully set out and love the way they arrange their items in colour category. Awesome shop.
  • Staff member spent a long time with us, explaining the product (mattresses) and encouraging us to try them out.
  • Paula's store is always a delight to visit. The displays are well designed with thought given to matching accessories, which provides one with ideas for your own home. Staff are friendly and knowledgeable and not pushy unlike in other stores. Paula's prices are competitive with the large retail stores.
  • Great service, helpful staff, wonderful stock, varied stock.
  • Love the store overall. Craig was very helpful and made our purchasing selections easy. He also did his best to make sure we were getting good value with his pricing and product knowledge.
  • Outstanding service by excellent professional friendly and welcoming staff.
  • Fantastic store, fantastic service, would shop here again!!
  • The staff are extremely helpful and knowledgeable.  Always are prepared to go the extra mile.
  • Great deals on quality beds - we bought a bed for our daughter moving from her cot years ago and went back to get our bed there. Very helpful and knowledgeable staff.
  • I love going into this store as it is so attractively laid out, there is a wide ranging selection of home goods and the service I have received has been excellent.
  • Such a great business with beautiful furniture and so many choices for home decor.  Paula is fantastic as are all the staff.